Refund Policy
We understand that plans can change. Here's our policy on cancellations and refunds.
Deposit & Payment
A 50% deposit is required to confirm all orders. This deposit secures your order date and allows us to begin preparing your custom creation. The remaining balance is due 7 days before your event date or upon delivery/pickup.
Cancellation Policy
More than 14 days before event
50% of deposit may be refunded, or full deposit can be transferred to a future order within 6 months.
7-14 days before event
Deposit is non-refundable but can be transferred to a future order within 3 months.
Less than 7 days before event
No refund or transfer available as ingredients and preparation will have commenced.
Order Changes
Minor changes to your order (such as message wording or small design adjustments) can be made up to 7 days before your event, subject to availability. Major changes may require a new deposit or additional charges.
Postponement
Orders can be postponed with at least 7 days notice, subject to availability on the new date. The deposit will be transferred to the new date. Only one postponement is allowed per order.
Quality Guarantee
We take pride in our work and stand behind the quality of our cakes. If you are not satisfied with your order due to a fault on our part, please contact us within 24 hours of delivery with photos, and we will work to make it right.
Non-Refundable Items
- • Custom cake toppers and decorations
- • Delivery fees
- • Rush order surcharges
- • Orders that have been delivered or picked up
Have Questions?
If you have any questions about our refund policy, please don't hesitate to contact us.
Contact Us