Question 1

How far in advance should I order my cake?

Accepted Answer

We recommend ordering at least 7 days in advance for single tier cakes, 2 weeks for tiered cakes, and 3-4 weeks for custom designs. For peak seasons (festive periods, wedding season), please order even earlier to secure your preferred date.

Question 2

Can I customize my cake design?

Accepted Answer

Absolutely! We specialize in custom celebration cakes. You can use our bespoke order form to share your vision. For complex designs, please contact us directly to discuss your requirements.

Question 3

Do you cater for dietary restrictions?

Accepted Answer

We offer eggless options for most of our cakes. Please note that our kitchen handles nuts, dairy, and gluten, so we cannot guarantee a completely allergen-free environment. Please inform us of any allergies when ordering.

Question 4

How long will my cake stay fresh?

Accepted Answer

Our cakes are best consumed within 3-5 days when stored properly in the refrigerator. Remove from fridge 30 minutes before serving for the best taste and texture.

Question 5

Can I see my cake design before it's made?

Accepted Answer

For custom orders, we'll provide a design sketch or reference for approval before we begin. Please note that as our cakes are handmade, there may be a 20-30% variation from the reference image.

Question 6

What payment methods do you accept?

Accepted Answer

We accept online bank transfers, credit/debit cards, and e-wallets. A 50% deposit is required to confirm your order, with the balance due before delivery or pickup.

Question 7

How do I place an order?

Accepted Answer

You can order through our website using the bespoke order form. For special requests, please contact us via WhatsApp or email.

Question 8

Can I make changes to my order after placing it?

Accepted Answer

Changes can be made up to 7 days before your event date, subject to availability. Please contact us as soon as possible if you need to make any modifications.

Question 9

What if I need to cancel my order?

Accepted Answer

Please refer to our Refund Policy for detailed cancellation terms. Generally, deposits are non-refundable, but orders can be postponed with at least 7 days notice.

Question 10

Do you offer rush orders?

Accepted Answer

Rush orders may be possible depending on our schedule. Please contact us directly to check availability. Rush orders may incur additional charges.

Question 11

What areas do you deliver to?

Accepted Answer

We deliver within the Klang Valley area. Delivery fees vary based on distance. Orders above RM1,000 qualify for free delivery within our standard delivery zone.

Question 12

Can I pick up my cake instead?

Accepted Answer

Yes! Self-pickup is available from our location. We'll provide the address and pickup instructions upon order confirmation.

Question 13

What time will my cake be delivered?

Accepted Answer

We offer delivery time slots and will confirm your preferred timing when you place your order. Please ensure someone is available to receive the cake.

Question 14

How should I store my cake after receiving it?

Accepted Answer

Keep your cake refrigerated until ready to serve. Remove from the fridge 30 minutes before serving. Avoid placing heavy items on top of the cake box.

Frequently Asked Questions

General Questions

Ordering

Delivery & Pickup

Refund Policy

Delivery Information

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